Privacy Policy

Luminescence Covers values our customers' privacy and is committed to protecting their personal information. This privacy policy summarizes what information we collect and how we use it. It applies to our Websites, Apps, and Social Media Pages and to our communications with you via text message and email.

Throughout this policy, we may refer to Luminescence Covers as "Designer," "we," "us," or "our." When we say "Websites," we mean Luminescencecovers.com and any other microsites or mobile websites we operate or use. "Apps" refers to the mobile applications we make available for download on your personal device. "Social Media Pages" are the official social media pages we operate on Facebook, Twitter, Instagram, Pinterest, and other social media platforms. This privacy policy applies to all Websites, Apps and Social Media Pages operated by us and to our communications with you via texts and emails. If you have any questions about these definitions or anything else in this privacy policy, email us at info@luminescencecovers.com.

Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How Your Information is Collected

We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. These sources may include:

  • You: We collect information directly from you, whenever you: make a purchase; visit a store; contact us with questions or comments; upload content to our Websites, Apps, or Social Media Pages; enter our contests or sweepstakes or contests or sweepstakes we are affiliated with; save items to My Saves or add to your shopping bag; create a LuminescenceCovers account; respond to a survey; opt in to text messages; or fill out any forms on our Websites, Apps, or Social Media Pages.

  • Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit our Websites, use our Apps, interact with our Social Media Pages , or open our emails.

  • Social Media Platforms: Social media platforms share information, which is typically aggregated and doesn't include personal data, with Luminescence Covers. You can learn more about how social media platforms collect and use your information by reviewing their privacy notices and settings.

  • Cookies: Luminescence Covers uses cookies (small files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), and other similar technologies to automatically collect information when you visit our Websites, use our Apps, or interact with our emails. Through the use of cookies, we may link information about your interactions with our Websites, Apps, or emails over time. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you.

Why do we collect such personal information

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services.

  • To provide our Users with ongoing customer assistance and technical support.

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal. Information, which we or our business partners may use to provide and improve our respective services.

  • To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with your site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Updates

We will make updates to our privacy practices from time to time. If we make any material changes to our privacy practices, we will update this privacy policy and change the effective date at the top of this page.